Return & Refund Policy

At Thulla Store, customer satisfaction is our priority. Please read our return and refund policy carefully.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective

  • You received the wrong item

  • The product is unused, unwashed, and in original packaging

📌 Return request must be made within 3 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Used or worn items

  • Items without original packaging

  • Change of mind (unless approved)

  • Discounted or sale items (if mentioned)

3. Return Process

To request a return:

  1. Contact us via:

  2. Provide:

    • Order details

    • Reason for return

    • Pictures/videos as proof

  3. Our team will guide you on the return process.

4. Refund Policy

  • Once your return is approved and received, we will process your refund.

  • Refunds are usually completed within 3–7 working days.

Refund Methods:

  • Bank Transfer / EasyPaisa / JazzCash

  • Or store credit (if preferred)

5. Shipping Costs for Returns

  • If the issue is from our side (damaged/wrong item), we will cover return shipping cost

  • If return is due to customer reason, customer will bear shipping charges

6. Exchange Policy

  • Exchanges are allowed for defective or incorrect items

  • Subject to product availability

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank/mobile wallet account

  • Contact your payment provider

  • If still not received, contact us

8. Contact Us

For any return or refund queries:

📧 Email: thullastore7@gmail.com
📞 Phone: 03700488956

Thulla Store – We value your trust and strive to provide the best service.